Do you often wonder, what it would take to make
your supervisors and employees love their jobs and behave as if the business
belonged to them as a team?
Do you want to see them act more responsibly, solve problems on their own, and do the work they were hired to do?
Do you wish that they would stop fighting and bickering, but pool their efforts and knowledge instead, to improve and expand the business?
Do you wish that Customer Care was innate by them and you wouldn't have to constantly remind them what service is all about?
Do your employees and managers sometimes act like they're on two different teams -- or different planets? Are they always blaming each other?
Do you find yourself busier solving problems they create than using both your time and theirs gainfully?
Are you one of those managers who can never tell how his people will perform right there on the front line, where it matters, till you hear complaints from your customers?
Do you want a team who continuously comes to you with great ideas?
Do you want to feel that they all come to work because they love their job and not only because they are being paid to do so?
Do your best performers leave you for the competition? or, worse yet, leave you to open a competing business of their own, taking away most of your market along with them?
However large or small a company or business is, it is employees at all levels that can make or break it. This holds true not only for the people we hire on a regular basis, but also for temporary and contracted workers. It is as important to research and study the needs, drives, and expectations of people we hire or employ, and aim at responding to and satisfying those, as it is with regard to customers.
In actual fact, considering the role each "employee" plays in a company's success, analyzing and planning an adequate response to employees' motivations deserves first place in the order of business.
